Flaw in Outlook 2003 with IMAP

Mailing Junk back to Junk Mailers

These days it seems like everyone has a crushing burden on in their email inbox. The other day I ran into a shortcoming of Outlook 2003 and IMAP. The only place that I found it documented was on a gmail support board, so I figured that I would better document it here.

Apparently Outlook stores the local cache of messages for IMAP servers in an older version of the .pst format that is limited to 2 GB.  Apparently this is due to an inability to use Unicode characters in IMAP and outlooks inability to translate.  As far as I have found there is no real fix to this issue except to divert some of your messages to a unsubscribed folder, fully delete deleted messages, or transfer some of your messages to a local .pst to get your filesize back under 2 GB.

This is the error message we were getting:

$filelocation has reached its maximum size.
To reduce the amount of data in the file, select some items that you no longer need and then permanently delete them by pressing SHIFT + DELETE. You could consider using the new outlook prsonal folders file (.pst) introduced with outlook
2003 that provides greater capacity for storing items and folders.

Odd error in Great Plains 10.0

Plains near Laramie

Today we had a user run into an odd error that exactly explained what was going on, but was no help at all. The user was trying to print a Balance Sheet report form the Finical Statement Report tool and received the following error: “This report is being modified or printed it can not be updated.” After a search of Great Plains Customer Source and Google with out success, a general poll of the users was taken and sure enough there was another user with that report open. It appears that this is a shortcoming of that report that only one user at a time can have it open. As soon as she closed the report, the user reported success.

iPhone issue-Unable to move message

iphone

I have only run into one issue on my new iPhone 4S, when trying to delete email on an IMAP email account I get the “unable to move message” error. Here is how I solved this problem.

To cure your “Unable to move Message” on your iOS 5 device follow the following steps:
Settings → Mail → click on the offending email account → click on account → advanced → deleted mailbox → then touch the Trash icon “on the server”

Note that these directions are for IMAP servers. They should work for POP3 email accounts also, however instead of choosing the server based trash, chose the trash folder on your phone.